Document & Content Management (ECM)
Capture everything. Find anything. Govern with confidence.
ECM engagements consult, design, implement, integrate and support enterprise content platforms — SharePoint, OpenText, M-Files, Alfresco, Box, and DocuWare — with capture, workflow, retention, legal hold, and intelligent search across the content lifecycle.
"Content in workflow. Records under governance. Knowledge findable."
Ingest, workflow, retention, search, and defensible deletion.
SharePoint, OpenText, M-Files, Alfresco, Box, DocuWare, Laserfiche.
Retention labels, legal hold, and audit-ready evidence per regulatory profile.
Multi-vendor by design — platforms are matched to industry, integration surface, licensing footprint and operating model.
- Microsoft SharePoint · Purview
- OpenText Content Suite
- M-Files
- Alfresco
- Box
- DocuWare
- Hyland OnBase
- Laserfiche
Scope in detail
- Document Capture & OCR
Scanner-fleet integration, mobile capture, and intelligent OCR and IDP so paper, PDFs, and email attachments become structured, searchable content on ingest.
- Workflow & Business Process Automation
Approvals, review cycles, contract routing, and case management modelled as BPMN workflows with hand-offs, SLAs, and audit trails.
- Version Control & Collaboration
Check-in and check-out, versioning, co-authoring, and secure external sharing so the current, correct document is always one link away.
- Records, Retention & Legal Hold
Retention schedules, disposition workflows, legal hold, and defensible deletion aligned to regulatory obligations.
- Intelligent Search & Classification
Full-text search, metadata filters, AI-driven auto-classification, and semantic search across large content repositories.
- ECM Platforms & Integration
Microsoft SharePoint and Purview, OpenText, M-Files, Alfresco, Box, and DocuWare integrated with ERP, CRM, HRMS, and email.
Where application programmes break down
- Content is scattered across repositories
Files live in shared drives, email, personal folders, and legacy repositories, so knowledge is duplicated and hard to find.
- Manual approval workflows
Contracts, invoices, and HR documents circulate as email attachments, so approvals stall and audit evidence is inconsistent.
- Uncontrolled retention and disposition
Records are kept indefinitely or deleted ad hoc, exposing the business to legal, regulatory, and storage-cost risk.
- ERP and CRM missing document context
Contracts, POs, and customer files are not linked into business processes, so users switch tools and lose context.
Engagement approach
An ECM practice covering content estate assessment, records design, platform implementation, migration from legacy repositories, and long-term governance.
- Consult
Content estate discovery, records requirements review, platform selection, and integration inventory.
- Design
Information architecture, retention framework, workflow design, integration model, and search and classification strategy.
- Implement
Platform deployment, migration from legacy repositories, workflow build, ERP and CRM integration, and enablement rollout.
- Manage
Ongoing administration, retention updates, workflow tuning, and adoption analytics under managed services.
Deliverables & artefacts
- Content taxonomy, retention and records classification
- Capture, OCR and BPMN workflow design
- Sensitivity labels, DLP and legal-hold policy
- Semantic search and content federation architecture
- ERP, CRM and HRMS content integration specification
- Migration and de-duplication programme for legacy repositories
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
ERP running slow, CRM adoption stalled, HRMS/SCM data quality poor, integrations breaking, or a botched implementation left you with an open finding list? We run fixed-scope enterprise-application remediation sprints.
- Configuration, data model and business-process cleanup against best practice
- Integration, ETL and API remediation with reconciliation and monitoring
- Reports, dashboards, workflow and user-adoption fixes
Support & Maintenance — AMC-Backed
Run enterprise applications as a managed service — functional, technical and integration support under a Jiva AMS (Application Managed Services) contract with SLAs.
- L1/L2/L3 functional and technical support across ERP, CRM, HRMS, SCM, ECM and BI
- Enhancements, patches, upgrades and integration monitoring under a shared backlog
- Vendor coordination, licence renewal and quarterly application health reviews
ECM Implementation & Managed Services FAQs
Assessment, design, implementation, integration and lifecycle support across the application estate.
Continue exploring
Related services
- Collaboration & Productivity Suites
Deploy and govern Microsoft 365 and Google Workspace, Microsoft Teams, and Zoom for hybrid teams — integrated with identity, security, SharePoint, and Google Drive.
- Enterprise Resource Planning (ERP)
Implement and modernise SAP S/4HANA, Oracle Fusion Cloud, and Microsoft Dynamics 365 F&O on a clean-core model with side-by-side extensions, integration, and application managed services.
- Customer Relationship Management (CRM)
Configure Salesforce, Microsoft Dynamics 365 CE, HubSpot, Zoho, and Oracle CX to your sales, marketing, and service motion — with CRM–ERP integration and adoption enablement.
- Human Resource Management Systems (HRMS)
Deploy Workday, SAP SuccessFactors, Oracle HCM, and Microsoft Dynamics 365 HR for core HR, payroll, performance, learning, self-service, and people analytics across the employee lifecycle.
- Application Integration & Automation
Connect enterprise systems with APIs, iPaaS, event streams, RPA, and EDI on MuleSoft, Boomi, Azure Integration Services, Kafka, UiPath, and Power Automate.
- Cybersecurity
Integrate identity, endpoint, network, and application controls with Zero Trust, monitoring, and detection aligned to application platforms and data.
Modernise the content estate
Assess, implement, or optimise your ECM platform
Review the content estate, records obligations, integration inventory, and adoption posture. Jiva Technologies can consult, design, implement, migrate, remediate, and support ECM end to end.