Application Managed Services (AMS)
Sustain the value. Extend the roadmap. Own the service.
Jiva Technologies operates post-go-live managed services for ERP, CRM, HRMS, and integration platforms — L2/L3 support, enhancement backlog delivery, release adoption, and integration monitoring under one accountable service model.
SAP, Oracle, Microsoft Dynamics 365, Salesforce, Workday, SuccessFactors, HCM, and integration platforms.
Response and resolution targets by severity, monthly reporting, quarterly reviews.
Functional, technical, integration, and release support under a single service model.
What we deliver
L2 / L3 Functional & Technical Support
Break-fix, configuration, custom-object maintenance, and technical debugging under one accountable team across ERP, CRM, HRMS, and integration platforms.
Enhancement Backlog Delivery
Prioritised enhancement backlog delivered on a predictable release cadence — fields, reports, workflows, and integrations ship per sprint rather than per project.
Release Adoption
Vendor release analysis, regression testing, feature enablement, and user-facing communications so platforms stay current without regression surprises.
Integration Monitoring
Middleware health, message throughput, dead-letter queue management, and reconciliation dashboards so silent integration failures are caught early.
Service Governance
Defined response and resolution targets by severity, monthly service reports, root-cause analysis for majors, and quarterly service reviews with business stakeholders.
Adoption Analytics & Optimisation
Usage analytics, feature-adoption scoring, training-gap identification, and in-app guidance updates to protect investment long after go-live.
Why teams call us
- Post-go-live drift
Once implementation partners leave, ownership fragments across in-house teams, contractors, and vendors, so platforms slowly degrade.
- Enhancement requests without a cadence
New reports, fields, and workflows queue for months, so users lose confidence and build shadow tools.
- Vendor releases missed or skipped
Quarterly releases are deferred, so upgrade risk compounds and new features never reach the business.
- Silent integration failures
Middleware messages fail without alerting, so reconciliation problems only surface at month-end close.
Our approach
An AMS practice covering support-model assessment, service design, transition, and steady-state operations across ERP, CRM, HRMS, and integration platforms.
- Consult
Support model, ticket volume, release adoption, integration inventory, and governance baseline assessment.
- Design
Service scope, severity model, response targets, release calendar, integration monitoring, and reporting cadence.
- Transition
Knowledge transfer, runbook capture, monitoring integration, ticket-tool onboarding, and steady-state cutover.
- Operate
L2/L3 support, enhancement delivery, release adoption, integration monitoring, and continual service improvement.
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
ERP running slow, CRM adoption stalled, HRMS/SCM data quality poor, integrations breaking, or a botched implementation left you with an open finding list? We run fixed-scope enterprise-application remediation sprints.
- Configuration, data model and business-process cleanup against best practice
- Integration, ETL and API remediation with reconciliation and monitoring
- Reports, dashboards, workflow and user-adoption fixes
Support & Maintenance — AMC-Backed
Run enterprise applications as a managed service — functional, technical and integration support under a Jiva AMS (Application Managed Services) contract with SLAs.
- L1/L2/L3 functional and technical support across ERP, CRM, HRMS, SCM, ECM and BI
- Enhancements, patches, upgrades and integration monitoring under a shared backlog
- Vendor coordination, licence renewal and quarterly application health reviews
Continue exploring
Related services
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Implement and modernise SAP S/4HANA, Oracle Fusion Cloud, and Microsoft Dynamics 365 F&O on a clean-core model with side-by-side extensions, integration, and application managed services.
- Customer Relationship Management (CRM)
Configure Salesforce, Microsoft Dynamics 365 CE, HubSpot, Zoho, and Oracle CX to your sales, marketing, and service motion — with CRM–ERP integration and adoption enablement.
- Human Resource Management Systems (HRMS)
Deploy Workday, SAP SuccessFactors, Oracle HCM, and Microsoft Dynamics 365 HR for core HR, payroll, performance, learning, self-service, and people analytics across the employee lifecycle.
- Application Integration & Automation
Connect enterprise systems with APIs, iPaaS, event streams, RPA, and EDI on MuleSoft, Boomi, Azure Integration Services, Kafka, UiPath, and Power Automate.
- Managed IT Services
Operate application, infrastructure, endpoint, and service-desk layers under one accountable managed-services model with defined coverage and reporting.
- AMC & Support Contracts
Define support coverage, service hours, response targets, planned maintenance, escalation paths, and vendor lifecycle responsibilities for application platforms.
Own the application service
Structure or take over application managed services
Review the current support model, ticket volumes, enhancement backlog, and release adoption. Jiva Technologies can consult, design, transition, remediate, and operate AMS across the application estate.
