AMC & Support Contracts
One agreement. Multi-vendor coordination. Governed hardware support.
Jiva Technologies delivers OEM-backed and, where suitable, third-party maintenance across servers, storage, network, security, and end-user equipment. Preventive maintenance, break-fix, parts logistics, vendor liaison, and audits are governed under a single agreement. Coverage depends on asset eligibility, location, product lifecycle, parts availability, and contract terms.
Servers, storage, network, security, and hyperconverged.
Agreed response windows by service tier and site.
Consolidated contract calendar and reporting.
What we deliver
Preventive Maintenance
Scheduled health audits, firmware and microcode currency checks, and diagnostic reviews across servers, storage, network, and security appliances.
Break-Fix Response
Agreed on-site response tiers with clear scope, coverage windows, and escalation paths for standard and mission-critical estates.
Parts Replacement & Spares
OEM-genuine parts logistics, advance-exchange arrangements, and cold-spare coordination aligned to the agreed service tier.
OEM Vendor Liaison
Single point of contact for Dell Technologies, HPE, Lenovo, Cisco, Juniper, HPE Aruba, Fortinet, Palo Alto Networks, Check Point, and other OEMs — case creation, escalation, and root-cause coordination.
Periodic Health Audits
Scheduled configuration, capacity, firmware, and security-posture audits with a formal report and remediation backlog.
Multi-Vendor Contract Consolidation
One agreement covering multiple OEMs, sites, and product lines — simplified renewals, unified governance, and a single service report.
Why teams call us
- Warranty status is unclear across the estate
Servers, storage, network, and security devices sit on mixed warranty and support arrangements, without a single view of coverage and renewal dates.
- Break-fix depends on multiple OEM tickets
Each incident is raised separately with each OEM, escalation ownership is unclear, and root-cause narratives are difficult to consolidate.
- Preventive maintenance is skipped
Firmware, microcode, and diagnostic reviews are deferred, and audit findings surface from OEMs or regulators without warning.
- Post-warranty equipment is stranded
Hardware that remains fit for purpose is retired early because extended OEM support is unavailable or unaffordable.
Our approach
A structured AMC lifecycle — inventory, design, contract, operate — aligned to the customer's asset base, sites, and renewal calendar.
- Inventory
Discover installed hardware and firmware, current warranty and AMC status, existing OEM contracts, spare-parts arrangements, and site coverage.
- Design
Define service tiers per asset class and site, preventive-maintenance cadence, parts logistics model, escalation paths, and consolidated reporting.
- Contract
Consolidate OEM support arrangements, formalise third-party maintenance where suitable, and align renewal calendars into one governed cycle.
- Operate & Report
Run preventive maintenance, coordinate break-fix and parts, execute periodic audits, and publish a single multi-vendor service report.
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
Inherited an environment with no documentation, drifting configurations, ticket backlogs, or SLAs no-one can measure? We run fixed-scope stabilisation sprints before taking any environment under managed services.
- Environment discovery, CMDB baseline and documentation reconstruction
- Backlog burn-down, incident/problem cleanup and monitoring coverage fixes
- SLA baselining, tooling integration and runbook build-out
Support & Maintenance — AMC-Backed
Run IT operations as a managed service — infrastructure, security, workplace or service-desk — with contractual SLAs, monthly reporting and quarterly reviews under a Jiva AMC.
- Business-hours or extended coverage — as separately contracted — across service desk, infrastructure, cloud, and security
- SLA-backed incident, request and problem management with monthly reporting
- Continuous improvement, tooling uplift and quarterly service reviews
Continue exploring
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Consolidate multi-vendor support
Bring multi-vendor hardware support under one agreement
Inventory installed hardware, current warranty and AMC status, and existing OEM contracts. Jiva Technologies can consult, design, implement, remediate, maintain, and coordinate a right-sized multi-vendor support contract with a single reporting model.
