Maintenance & Managed Operations
Discuss AMC & Managed Support
Structure an annual maintenance contract or managed support agreement across a multi-vendor estate — covered-asset register, escalation matrix, preventive schedule, patch and firmware currency, and periodic service reporting under one owner.
Consolidated coverage
Mixed OEM contracts, coverage tiers and end-of-support dates audited and gaps closed.
Preventive cadence
Health checks, backup and DR verification, and capacity reviews on an agreed schedule.
Clear scope boundary
Maintenance activity separated from chargeable project work, so credits are not eroded.
What to include
- Asset list with models, serial numbers and site locations
- Current OEM contracts, coverage tiers and expiry dates
- Coverage window and response expectations by criticality
- In-house team responsibilities to remain unchanged
- Known problem areas or systems nearing end of support
How the request is handled
- AuditEstate, entitlements and support gaps assessed against criticality.
- StructureCoverage, severity model, response targets and reporting cadence defined.
- OnboardRunbooks, monitoring baselines and escalation paths established.
- OperatePreventive maintenance, incident handling and periodic service reviews.