Maintain
Protect the reliability and service life of business technology through planned maintenance, upgrades, break-fix support and lifecycle coordination.
Maintenance services provide structured technical assistance for agreed infrastructure, cybersecurity, workplace and business-technology assets.
What we deliver
AMC and Multi-Vendor Support
Provide contractual support for agreed hardware, software and technology platforms through defined service coverage, escalation and response arrangements.
- AMC
- Multi-Vendor
- Escalation Matrix
Patch, Firmware and Upgrade Management
Plan and implement operating-system, firmware, hypervisor, application and infrastructure updates using change control and rollback procedures.
- Patching
- Firmware
- Change Control
Break-Fix and Field Services
Provide remote and on-site troubleshooting, hardware replacement, cabling support, warranty coordination and technical field assistance.
- Break-Fix
- Field Services
- Warranty
Preventive Maintenance and Lifecycle Planning
Perform scheduled inspections, health checks, configuration reviews, capacity checks and lifecycle planning to reduce avoidable failures.
- Preventive Maintenance
- Health Checks
- Lifecycle Planning
Structured maintenance across a multi-vendor estate
Maintenance is delivered against an agreed asset register, coverage window, escalation matrix and response targets — with periodic reporting, warranty tracking and preventive activity to reduce avoidable failures.
- Discover
Review the environment, business requirements, constraints, stakeholders and existing documentation.
- Define
Confirm scope, responsibilities, assumptions, dependencies, risks, deliverables and acceptance criteria.
- Deliver
Perform the agreed advisory, design, implementation, remediation, modernization, maintenance, managed-support or supply activities.
- Validate & Handover
Confirm outcomes, provide documentation, transfer knowledge and agree on operational next steps.
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
A stalled project, a failed go-live, or an inherited design that isn't delivering the outcome? We run fixed-scope rescue and remediation engagements — defined scope, defined outcome, no open-ended hours.
- Architecture, design and delivery-plan review with corrective actions
- Integration, data and process remediation with test evidence
- Cutover, hypercare and knowledge-transfer for a clean handover
Support & Maintenance — AMC-Backed
Beyond go-live, retain us on tap — architecture guidance, enhancement backlog and lifecycle governance under a Jiva professional-services AMC.
- Retainer-based architecture, design authority and technical governance
- Enhancement backlog delivery with prioritisation and quarterly roadmaps
- Vendor coordination, upgrade planning and lifecycle refresh advisory
Continue exploring
Related services
- Manage
Ongoing monitoring, administration and service reporting layered on top of maintenance.
- Supply
Hardware, software and subscription supply with entitlement and renewal tracking.
- Managed IT Services
Managed support built on structured maintenance and lifecycle coordination.
- IT Infrastructure and Cloud
Maintenance across compute, storage, network, virtualization and cloud.
Establish Structured Maintenance for the IT Estate
Share the asset estate, current support arrangements and priorities. An AMC assessment can outline covered systems, response targets and preventive activity.
