Data Recovery
Recover lost, deleted, corrupted or encrypted data — fast, secure, and forensically sound.
Professional data recovery across files, databases, email, SaaS, virtual machines, endpoints, storage media and ransomware-encrypted systems. Every case is handled with confidentiality, chain-of-custody and verified integrity.
Find It. Fix It. Restore It. Prove It.
From deletion to ransomware
For most logical cases
Audit-ready evidence
Multi-vendor by design — protection, replication and recovery tooling is matched to the workload estate, not to a single vendor preference.
- Veeam
- Commvault
- Rubrik
- Cohesity
- Veritas NetBackup
- Dell PowerProtect
- HPE StoreOnce
- Object Lock S3
Scope in detail
- Accidental Deletion Recovery
Rapid recovery of files, folders, emails, records and database rows deleted by user error or admin mistake — from shadow copies, recycle bins, journal logs, backup catalogs and SaaS version histories with chain-of-custody logging.
- Corrupted File & Database Recovery
Repair and restore corrupt Office documents, PDFs, media files, SQL Server, SAP S/4HANA, Oracle Database, PostgreSQL, MySQL and MongoDB databases — combining native repair tools, log replay, backup stitching and forensic parsing when standard restore fails.
- Ransomware & Cryptolocker Recovery
Isolated clean-room recovery from immutable backups and air-gapped vaults — reconstructing file systems, Active Directory, applications and databases without paying a ransom, with full incident evidence for cyber-insurance and regulators.
- Formatted / Failed Storage Recovery
Logical and physical recovery from formatted partitions, deleted volumes, failed RAID arrays, degraded SAN/NAS, crashed hard drives and SSDs — performed in a controlled lab environment to maximize data retrieval and minimize further damage.
- VM & Application Recovery
Granular restore of virtual machines, containers, application tiers and configuration states across VMware, Hyper-V, Nutanix and cloud workloads — from snapshot, replication or backup without rebuilding the entire environment.
- Email & SaaS Data Recovery
Recovery of mailboxes, Teams chats, SharePoint sites, OneDrive and Google Drive files, Salesforce, Microsoft Dynamics 365 CE, and HubSpot records — where native recycle bins fall short and third-party backups provide the only recoverable copy.
- Mobile & Endpoint Recovery
Recovery of business-critical data from laptops, mobile devices, tablets and removable media — including deleted partitions, encrypted containers and logical damage, with secure handling for BYOD and executive devices.
- Forensic Data Recovery
Court-admissible forensic recovery for litigation, HR investigations, compliance audits and incident response — preserving metadata, timestamps and hash integrity while producing detailed evidence reports and expert statements.
Where recovery breaks down
- The last good copy was never there
Shadow copies disabled, backup job missed the object, or retention expired before anyone noticed the loss.
- Restore works, but the data is corrupt
Backups completed successfully, but the underlying files or database pages were already damaged when the backup ran.
- No clear ownership for data recovery
IT, security, legal and the cloud team all point at each other while the business clock keeps ticking.
- Ransomware encrypted the backups too
Online backups were reachable from the same credentials, so the recovery path was compromised along with production.
Engagement approach
A structured recovery engagement that moves from triage to verified restore — with clear evidence, communication and escalation at every stage.
- Triage
Classify the incident, identify the lost data, assess damage scope, and determine the most promising recovery path — backup, journal, forensic, or lab.
- Contain
Isolate affected systems, preserve evidence, stop overwrite activity, and secure immutable copies so recovery attempts do not destroy remaining traces.
- Recover
Execute restore, repair, reconstruction or lab recovery using the safest method for the media and data type; validate integrity and completeness.
- Verify & Harden
User acceptance testing, hash verification, audit report delivery, and a hardening plan to prevent the same loss from happening again.
Deliverables & artefacts
- Protection policy per workload tier and RPO
- 3-2-1-1-0 architecture with immutable and offsite copies
- Repository, encryption and access-control design
- SaaS and Microsoft 365 catalogue coverage
- Restore verification report and evidence
- Capacity, retention and licence forecast
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
Backup jobs failing silently, DR runbooks out of date, RPO/RTO not achievable in a real test, or a ransomware scare exposed gaps? We run fixed-scope BCDR remediation sprints against a defined recovery outcome.
- Backup job hygiene, coverage-gap closure and restore verification
- DR runbook rebuild, failover testing and RPO/RTO validation
- Ransomware-resilient architecture: immutability, air-gap and recovery drills
Support & Maintenance — AMC-Backed
Keep backup, replication and DR ready to run when it matters — job monitoring, restore drills and vendor-TAC escalation under a Jiva managed BCDR service.
- Managed backup and DR with monthly restore tests and monitoring
- Quarterly DR failover drills, runbook updates and RPO/RTO reporting
- Vendor-TAC escalation, licence renewal and BCDR platform lifecycle care
Data Recovery FAQs
Scope, integration, testing and support for the recovery capability.
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Lost data isn't always lost. Let's find out what's recoverable.
Book a triage call. We'll assess the incident, identify the safest recovery path, and give you a clear timeline and success probability before any work begins.