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Data Recovery

Recover lost, deleted, corrupted or encrypted data — fast, secure, and forensically sound.

Professional data recovery across files, databases, email, SaaS, virtual machines, endpoints, storage media and ransomware-encrypted systems. Every case is handled with confidentiality, chain-of-custody and verified integrity.

Find It. Fix It. Restore It. Prove It.
Recovery Scenarios
8

From deletion to ransomware

Typical Turnaround
24–72h

For most logical cases

Forensic Handling
Chain-of-custody

Audit-ready evidence

What we deliver

  1. Accidental Deletion Recovery

    Rapid recovery of files, folders, emails, records and database rows deleted by user error or admin mistake — from shadow copies, recycle bins, journal logs, backup catalogs and SaaS version histories with chain-of-custody logging.

  2. Corrupted File & Database Recovery

    Repair and restore corrupt Office documents, PDFs, media files, SQL Server, SAP S/4HANA, Oracle Database, PostgreSQL, MySQL and MongoDB databases — combining native repair tools, log replay, backup stitching and forensic parsing when standard restore fails.

  3. Ransomware & Cryptolocker Recovery

    Isolated clean-room recovery from immutable backups and air-gapped vaults — reconstructing file systems, Active Directory, applications and databases without paying a ransom, with full incident evidence for cyber-insurance and regulators.

  4. Formatted / Failed Storage Recovery

    Logical and physical recovery from formatted partitions, deleted volumes, failed RAID arrays, degraded SAN/NAS, crashed hard drives and SSDs — performed in a controlled lab environment to maximize data retrieval and minimize further damage.

  5. VM & Application Recovery

    Granular restore of virtual machines, containers, application tiers and configuration states across VMware, Hyper-V, Nutanix and cloud workloads — from snapshot, replication or backup without rebuilding the entire environment.

  6. Email & SaaS Data Recovery

    Recovery of mailboxes, Teams chats, SharePoint sites, OneDrive and Google Drive files, Salesforce, Microsoft Dynamics 365 CE, and HubSpot records — where native recycle bins fall short and third-party backups provide the only recoverable copy.

  7. Mobile & Endpoint Recovery

    Recovery of business-critical data from laptops, mobile devices, tablets and removable media — including deleted partitions, encrypted containers and logical damage, with secure handling for BYOD and executive devices.

  8. Forensic Data Recovery

    Court-admissible forensic recovery for litigation, HR investigations, compliance audits and incident response — preserving metadata, timestamps and hash integrity while producing detailed evidence reports and expert statements.

Signals we hear

Why teams call us

4 recurring gaps
  • The file is gone and the backup is too

    Shadow copies disabled, backup job missed the object, or retention expired before anyone noticed the loss.

  • Restore works, but the data is corrupt

    Backups completed successfully, but the underlying files or database pages were already damaged when the backup ran.

  • No clear ownership for data recovery

    IT, security, legal and the cloud team all point at each other while the business clock keeps ticking.

  • Ransomware encrypted the backups too

    Online backups were reachable from the same credentials, so the recovery path was compromised along with production.

How we engage

Our approach

A structured recovery engagement that moves from triage to verified restore — with clear evidence, communication and escalation at every stage.

  1. Triage

    Classify the incident, identify the lost data, assess damage scope, and determine the most promising recovery path — backup, journal, forensic, or lab.

  2. Contain

    Isolate affected systems, preserve evidence, stop overwrite activity, and secure immutable copies so recovery attempts do not destroy remaining traces.

  3. Recover

    Execute restore, repair, reconstruction or lab recovery using the safest method for the media and data type; validate integrity and completeness.

  4. Verify & Harden

    User acceptance testing, hash verification, audit report delivery, and a hardening plan to prevent the same loss from happening again.

Fix What's Broken — Remediation Sprints

Backup jobs failing silently, DR runbooks out of date, RPO/RTO not achievable in a real test, or a ransomware scare exposed gaps? We run fixed-scope BCDR remediation sprints against a defined recovery outcome.

  • Backup job hygiene, coverage-gap closure and restore verification
  • DR runbook rebuild, failover testing and RPO/RTO validation
  • Ransomware-resilient architecture: immutability, air-gap and recovery drills
Request a remediation scope

Support & Maintenance — AMC-Backed

Keep backup, replication and DR ready to run when it matters — job monitoring, restore drills and vendor-TAC escalation under a Jiva managed BCDR service.

  • Managed backup and DR with monthly restore tests and monitoring
  • Quarterly DR failover drills, runbook updates and RPO/RTO reporting
  • Vendor-TAC escalation, licence renewal and BCDR platform lifecycle care
Explore AMC & support contracts

Continue exploring

Lost data isn't always lost. Let's find out what's recoverable.

Book a triage call. We'll assess the incident, identify the safest recovery path, and give you a clear timeline and success probability before any work begins.

Veeam PartnerSophos PartnerJamf PartnerOdoo Learning PartnerNutanix Partner
JIVA Technologies L.L.C
Al Garhoud, Dubai, UAE

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JIVA Technologies L.L.C
Al Garhoud, Dubai, UAE