Managed Backup, DR & Lifecycle Support
Keep recovery platforms healthy, current, and ready.
Jiva Technologies supports backup, replication, and disaster recovery environments through scheduled operational reviews, restore assurance, replication-health checks, capacity and retention tuning, patching, upgrades, runbook maintenance, incident remediation, licensing coordination, and escalation to vendor technical support under the applicable service agreement.
Backup, replication, DR, and restore assurance.
Patching, upgrades, and configuration updates.
Support during agreed service hours and TAC coordination.
What we deliver
Backup Job Monitoring & Remediation
Scheduled review of backup jobs, success rates, retention behaviour, and error patterns; investigation and remediation of failed, missed, or long-running jobs; and tuning of schedules and windows.
Restore Assurance & Validation
Sample restore validation across representative workloads to confirm that backups remain recoverable and that recovery timings are understood over time.
Replication-Health Checks
Review of replication topology, lag, consistency-group behaviour, and bandwidth utilisation across storage, hypervisor, and database replication layers, with remediation of drift.
Capacity & Retention Optimisation
Review of backup capacity, retention configuration, deduplication behaviour, and storage tiering to keep the platform sized and cost-aligned to workload growth.
Platform Health, Patching & Upgrades
Health checks, patching, version upgrades, and configuration hardening for backup, replication, and DR platforms, delivered under controlled change management with rollback plans.
Runbook & Documentation Maintenance
Keep DR runbooks, contact lists, network diagrams, recovery sequences, and configuration documentation aligned with infrastructure, application, and organisational change.
Scheduled Recovery Testing Support
Support scheduled restore validation and recovery exercises in coordination with customer teams, capture results, and drive remediation of exceptions.
Incident Support & Vendor Coordination
Investigate and remediate platform incidents, and coordinate with vendor technical support (TAC) for defects, escalations, and complex issues under the applicable support agreement.
Licensing & Subscription Coordination
Track licence entitlements, support contracts, and subscription renewals for backup, replication, DR, and cloud services, and support renewal planning with the customer.
Operational & Management Reporting
Structured reporting on backup and DR posture, test outcomes, incidents, remediation activity, and lifecycle actions to support management review.
Why teams call us
- Platforms drift out of vendor support
Backup agents, firmware, operating systems, repositories, and management servers age quietly until an incident exposes unsupported or end-of-life components.
- Runbooks lag behind environment change
Infrastructure, application, network, and identity changes are not reflected in protection policies or recovery runbooks, weakening recovery assumptions.
- Repeated failures without clear ownership
Failed jobs, capacity alerts, replication errors, and restore issues recur across teams and vendors without agreed ownership, tracking, or resolution.
- Vendor support cases stall for lack of context
Technical Assistance Centre cases stall because diagnostics, logs, configuration details, and reproduction steps are incomplete or inconsistently supplied.
Our approach
Scheduled operational reviews, planned maintenance, controlled remediation, and SLA-aligned vendor escalation under the applicable service agreement — not continuous monitoring.
- Onboard
Baseline the environment, configurations, workloads, policies, licences, support entitlements, key contacts, known issues, and existing documentation.
- Operate
Perform scheduled reviews of backup jobs, replication status, platform health, capacity, restore results, alerts, and runbook accuracy under the agreed service scope.
- Maintain & Remediate
Apply controlled patches, upgrades, configuration corrections, retention changes, capacity improvements, and other approved technical fixes through change management.
- Escalate & Report
Collect diagnostics, coordinate vendor Technical Assistance Centre cases, track actions to closure, maintain records, and provide agreed operational reporting.
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Stabilise Backup & DR Estate — Remediation Sprints
Inherited a backup and DR estate with backlogged failures, unsupported versions, capacity constraints, and stalled vendor cases? Jiva Technologies runs a defined-scope stabilisation engagement to clear failures, upgrade or migrate unsupported components, and progress open technical cases toward resolution.
- Clear backlogged backup, replication, capacity, configuration, and restore failures
- Upgrade or migrate unsupported agents, appliances, repositories, operating systems, and management platforms
- Rebuild documentation, collect diagnostics, and drive unresolved vendor-support cases toward technical resolution
Managed Backup, DR & Lifecycle Support — AMC-Backed
Managed Backup, DR and Lifecycle Support from Jiva Technologies is delivered under an Annual Maintenance Contract (AMC) — scheduled operational reviews, controlled changes, technical incident support, and vendor coordination against the scope, service hours, and reporting defined in the customer agreement.
- Scheduled backup, replication, repository, platform-health, alert, capacity, and restore-result reviews
- Controlled patching, upgrades, configuration maintenance, runbook updates, and approved corrective actions
- Technical incident support, diagnostic collection, vendor escalation, licence renewal, and lifecycle planning
Continue exploring
Related services
- Backup Architecture & Strategy
Assess, design, deploy, migrate, and support workload protection using immutable, isolated, encrypted, and verified recovery copies.
- Disaster Recovery Solutions
Architect and implement recovery across compute, storage, network, identity, security, databases, applications, failover orchestration, and controlled failback.
- Cloud Backup & Recovery
Protect cloud and SaaS workloads using isolated vaults, cross-region copies, encryption, retention controls, cost-aware storage, and tested recovery.
- Data Replication & High Availability
Design and support synchronous or asynchronous replication according to latency, consistency, dependencies, RPO, bandwidth, and recovery-site requirements.
- Recovery Testing & Validation
Test restores, applications, failover, and failback; measure results; document exceptions; and implement corrective actions.
- Ransomware Recovery & Cyber Resilience
Strengthen immutable protection, administrative separation, cyber-recovery vaults, clean-room recovery, trusted restore points, and recovery sequencing.
Improve platform operations
Stabilise and support backup and DR operations
Review backup jobs, replication health, repositories, restore results, capacity, retention, platform versions, licences, warranties, support entitlements, documentation, and unresolved incidents. Define an Annual Maintenance Contract (AMC) scope covering agreed service hours, maintenance, remediation, testing support, reporting, and vendor escalation.
