Business Continuity Planning & Crisis Response
Turn recovery priorities into executable plans and rehearsed decisions.
Jiva Technologies develops and improves Business Continuity Plans (BCP), crisis-response procedures, escalation matrices, and scenario-based playbooks. Plans are aligned with technical DR runbooks and validated through workshops and tabletop exercises, so recovery priorities from the BIA translate into practical actions during disruption.
BCP, crisis procedures, and escalation matrix.
Cyber, site, application, supplier, and utility disruption.
Tabletop exercises with IT, business, and leadership.
What we deliver
Business Continuity Plan Development
Author or refresh Business Continuity Plans (BCP) that translate BIA outputs into departmental responsibilities, alternate operating arrangements, and executable procedures for each recovery tier.
Crisis Response Procedures
Document crisis-response workflows, incident classification, decision authority, and cross-functional coordination between IT, information security, operations, communications, and executive leadership.
Roles, Responsibilities & Authority
Define incident roles, delegated authority, escalation triggers, and hand-off points so decisions during disruption are made quickly and by the right people.
Escalation & Communications Matrix
Structured escalation paths and pre-approved templates for internal, customer, supplier, regulator, and public communications during disruption.
Scenario-Based Playbooks
Playbooks for cyber incident, application outage, site failure, utility disruption, supplier failure, and loss of critical connectivity — aligned to BIA tiers and technical DR runbooks.
Tabletop Exercises & Alignment
Facilitated tabletop exercises that validate plans, surface gaps, rehearse decision-making, and confirm alignment between the BCP and technical recovery runbooks.
Why teams call us
- Continuity plans are outdated or hard to use
Existing documents are difficult to navigate under pressure, contain stale contacts, and no longer reflect current organisational structure, applications, or suppliers.
- Business continuity conflicts with technical DR
Business continuity procedures and IT disaster recovery runbooks reference different priorities, sequences, and contacts, causing confusion during an incident.
- Escalation and communication paths are unclear
Decision authority, escalation contacts, notification templates, and communication channels are not defined or agreed before an incident occurs.
- Plans are not maintained after change
Infrastructure, application, staffing, and supplier changes are not reflected in continuity documentation, so recovery assumptions no longer match reality.
Our approach
Continuity planning delivered as a working discipline that stays aligned with the technical recovery capabilities Jiva Technologies designs, integrates, and supports.
- Assess
Review the existing Business Continuity Plan, Business Impact Analysis, disaster recovery runbooks, escalation paths, prior incidents, and lessons learned.
- Develop
Create role-based procedures, scenario playbooks, communication matrices, alternate operating arrangements, and decision frameworks aligned to recovery tiers.
- Align
Connect business response procedures with IT recovery sequencing, infrastructure dependencies, cybersecurity response, and critical vendor and supplier arrangements.
- Exercise & Maintain
Facilitate tabletop exercises, record improvement actions, update documentation, and establish an agreed review cycle to keep plans current.
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Rebuild Continuity Plans — Remediation Sprints
Continuity plans that no longer reflect the organisation, unclear escalation paths, or exercise findings still open? Jiva Technologies runs a defined-scope Business Continuity Planning remediation engagement to correct procedures, align business and technical recovery, and close outstanding actions.
- Rebuild outdated continuity procedures, escalation matrices, role assignments, and contact information
- Align business-response plans with IT recovery sequencing, cybersecurity procedures, and third-party dependencies
- Correct exercise findings and update scenario playbooks, communications templates, and alternate operating procedures
Continuity Plan Maintenance — AMC-Backed
Under an AMC, Jiva Technologies supports document control, plan reviews, tabletop-exercise coordination, and ongoing alignment between continuity plans and technical recovery runbooks, so the plan remains usable when needed.
- Scheduled plan reviews following organisational, application, infrastructure, site, or supplier changes
- Tabletop-exercise coordination, action tracking, document control, and stakeholder briefing support
- Ongoing alignment between continuity plans, technical runbooks, escalation paths, and service contacts
Continue exploring
Related services
- Business Impact Analysis (BIA)
Identify critical processes, dependencies, disruption tolerances, recovery tiers, and evidence-based Recovery Time Objective and Recovery Point Objective requirements.
- Disaster Recovery Solutions
Architect and implement recovery across compute, storage, network, identity, security, databases, applications, failover orchestration, and controlled failback.
- Recovery Testing & Validation
Test restores, applications, failover, and failback; measure results; document exceptions; and implement corrective actions.
- Ransomware Recovery & Cyber Resilience
Strengthen immutable protection, administrative separation, cyber-recovery vaults, clean-room recovery, trusted restore points, and recovery sequencing.
- Managed Backup, DR & Lifecycle Support
Maintain backup and DR platforms through scheduled health reviews, remediation, upgrades, capacity planning, documentation, renewals, and vendor escalation.
Prepare coordinated response
Make continuity plans usable during disruption
Review existing continuity procedures, roles, escalation paths, communication matrices, alternate operating arrangements, and technical recovery runbooks. Jiva Technologies can correct planning gaps, align business and IT response activities, and support authorised exercises and document maintenance.
