Device Lifecycle & IT Asset Management
Procurement to secure asset disposition, one governed lifecycle.
Jiva Technologies consults, designs, procures, deploys, integrates and supports the enterprise device lifecycle — procurement, staging, zero-touch provisioning, warranty, refresh, IT and software asset management and NIST SP 800-88 Rev. 2 aligned secure asset disposition — governed through ITSM integration and coordinated with certified recycling partners.
Dell, HP, Lenovo, Apple, Microsoft Surface and ruggedised brands.
Procurement, staging, warranty, refresh and secure disposition.
ServiceNow, Jira Service Management, Freshservice and Ivanti alignment.
What we deliver
Procurement & Standards Catalogue
Persona-based device catalogue spanning Dell, HP, Lenovo, Apple, Microsoft Surface and specialist ruggedised brands — negotiated pricing, standardised SKUs and predictable refresh economics under a single procurement contract.
Staging, provisioning and zero-touch enrolment
Staging and imaging with Windows Autopilot, Apple Business Manager and Android Enterprise — devices arrive at users pre-configured, enrolled into Unified Endpoint Management (UEM) and ready to self-provision on first login. Staging locations and logistics partners are confirmed against the customer's contracted service scope.
IT Asset Management (ITAM) and CMDB integration
ServiceNow ITAM, Freshservice, Ivanti Neurons and Snipe-IT — every device tracked from purchase order to disposition with warranty, location, assignment and software-licence posture reconciled into the Configuration Management Database (CMDB).
Software Asset Management (SAM)
Licence discovery, entitlement reconciliation, usage-based reclaim and vendor-audit defence across Microsoft, Adobe, Autodesk and other major publishers — reducing overspend and audit exposure.
Warranty, repair and replacement coordination
Repair, replacement and OEM escalation coordinated according to the customer's warranty entitlement, service location and contracted support scope — one ticket, one service scope and one accountable coordination point across OEMs and regions covered by the contract.
Refresh & Technology Lifecycle Management
Rolling refresh cadences aligned to warranty and usage telemetry, with buffer stock, swap-out logistics and governed exceptions to smooth capital spend and avoid simultaneous refresh spikes.
Secure Asset Disposition & Sustainability
NIST SP 800-88 Rev. 2 aligned data sanitisation, coordination with certified recycling partners, certificates of destruction and residual-value buyback — assets exit securely and sustainably with a complete chain of custody.
ITSM Integration & Governance
Native integrations with ServiceNow, Jira Service Management, Freshservice and BMC Helix — asset events, request fulfilment and change management aligned to enterprise process.
Why teams call us
- Ageing endpoint fleets past warranty
Refresh calendars slip and out-of-warranty devices linger on the network, driving up support cost and slowing user productivity.
- Asset records do not match reality
IT asset management, HRIS and finance disagree on device counts, assignments and locations, so audit, refresh and cost decisions are made on unreliable data.
- Uncontrolled software estate
Licence entitlement, usage and true-up exposure are unmeasured, so overspend and audit risk grow silently across major publishers.
- Ad-hoc device disposal
End-of-life devices are handled through inconsistent local processes, without documented sanitisation, certified recycling coordination or chain-of-custody evidence.
Our approach
A governed device-lifecycle service covering procurement, staging, warranty, refresh, IT asset management, software asset management and secure disposition under a single operating model.
- Assess
Review procurement contracts, staging capacity, IT asset management records, software licence posture, warranty burn rate, refresh backlog and disposition process.
- Design
Define a persona-based procurement catalogue, staging model, ITAM and SAM baseline, refresh calendar and secure disposition workflow governed through ITSM.
- Implement
Coordinate procurement, staging, zero-touch enrolment, ITAM reconciliation, SAM baseline and disposition partner onboarding in controlled waves by region.
- Operate & Optimise
Support the lifecycle under an agreed schedule with procurement coordination, warranty management, refresh planning, SAM reviews and scheduled service reviews.
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
Slow imaging, drifting device standards, patchy MDM/UEM enrolment, VDI performance complaints or a stalled Windows/macOS refresh? We run fixed-scope end-user-computing remediation sprints.
- Device standards, imaging and zero-touch enrolment cleanup (Intune, Jamf, Workspace ONE)
- VDI/DaaS performance tuning, image lifecycle and user-experience fixes
- MDM/UEM policy hygiene, compliance baselines and app-delivery remediation
Support & Maintenance — AMC-Backed
Keep the end-user estate running smoothly after rollout — device health, image lifecycle and vendor escalation under a Jiva AMC or managed workplace service.
- Managed EUC / workplace operations with device-health and UX SLAs
- MDM/UEM, VDI/DaaS and OS-patching hygiene under quarterly reviews
- Device lifecycle, warranty, spares and vendor-TAC escalation
Continue exploring
Related services
- End-User Computing & VDI
Coordinate device standards, virtual workspaces, unified endpoint management, identity, and lifecycle within one governed End-User Computing programme.
- End-User Computing (EUC)
Persona-based device standards, procurement, zero-touch provisioning, application delivery, endpoint security, and refresh across Windows, macOS, and mobile fleets.
- Unified Endpoint Management
Unified Endpoint Management design, integration, and operations on Microsoft Intune, Jamf Pro, Workspace ONE, and Ivanti across Windows, macOS, iOS, and Android.
- Managed Workplace & Endpoints
Service-desk, endpoint operations, patch, compliance, and Digital Employee Experience management under agreed SLAs and monthly service reviews.
- Circular IT & E-Waste
IT asset refurbishment, remarketing, media sanitisation aligned to NIST SP 800-88 Rev. 2, and coordination with certified recycling and e-waste partners.
- AMC & Support Contracts
Define support coverage, service hours, response targets, planned maintenance, escalation paths, platform responsibilities, and lifecycle requirements.
Industrialise the device lifecycle
Turn ad-hoc device operations into a governed lifecycle
Review the current fleet, warranty burn rate, refresh economics, ITAM records, software licence posture and disposition process. Jiva Technologies can design, coordinate, integrate, remediate and support a governed device-lifecycle programme under an agreed service schedule.
