Managed Workplace & Endpoints
Consistent workplace. Compliant devices. Structured support.
Jiva Technologies runs the service desk, unified endpoint management, and workplace platforms as one practice. Windows, macOS, iOS, Android, and virtual desktops are administered against a shared policy baseline and reporting cadence.
Windows, macOS, iOS, Android, and virtual desktops.
Intune, Jamf, Workspace ONE, and Ivanti.
Microsoft 365 and Google Workspace.
What we deliver
L1 / L2 Service Desk
Multi-channel service desk covering portal, chat, phone, and email with tiered routing, agreed handling procedures, and a knowledge base to resolve recurring questions.
Unified Endpoint Management (UEM / MDM)
Microsoft Intune, Jamf, VMware Workspace ONE, and Ivanti — policy baselines, application packaging, remote wipe, encryption enforcement, and personal-device separation across Windows, macOS, iOS, and Android.
Zero-Touch Device Provisioning
Windows Autopilot, Apple Business Manager, and Android Enterprise workflows that deliver preconfigured, compliant devices to end users from a central console.
Microsoft 365 & Google Workspace Administration
Identity, licence, mailbox, SharePoint or Drive, and Teams or Meet governance — conditional access, data-loss prevention, and Secure Score improvements maintained as part of the operating model.
VDI & End-User Computing Operations
Azure Virtual Desktop, Citrix Virtual Apps & Desktops, and VMware Horizon — image management, profile services, session capacity, and user-experience monitoring under one operational team.
Adoption & Digital Experience
Digital experience telemetry (for example Nexthink or ControlUp), sentiment feedback, in-app guidance, and change communication so deployed technology is actually used.
Why teams call us
- Endpoint compliance drifts silently
Encryption, patch, and configuration baselines are set once but not re-verified as devices, users, and applications change.
- Device provisioning depends on manual builds
New joiners wait for hand-configured devices, imaging, and application installs, delaying productivity and consuming L2 time.
- Microsoft 365 policies configured ad-hoc
Conditional access, data-loss prevention, and Teams policies are configured reactively without documented change control or Secure Score tracking.
- No visibility into digital employee experience
Support decisions rely on ticket volume alone, without device performance, application responsiveness, or user-sentiment data.
Our approach
A structured workplace-operations lifecycle — assess, design, onboard, operate — across endpoints, Microsoft 365 or Google Workspace, and virtual desktops.
- Assess
Review the endpoint estate, UEM tenants, imaging workflows, Microsoft 365 or Google Workspace configuration, VDI environments, and current support metrics.
- Design
Define UEM policy baselines, provisioning workflows, tenant governance guardrails, service-desk operating model, and digital-experience reporting cadence.
- Onboard
Deploy or consolidate tooling, migrate policies, complete pilot waves, run shadow and reverse-shadow support, and formally transfer service ownership.
- Operate & Improve
Run day-to-day service desk and endpoint administration, publish monthly reports, and maintain a continuous-improvement backlog.
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
Inherited an environment with no documentation, drifting configurations, ticket backlogs, or SLAs no-one can measure? We run fixed-scope stabilisation sprints before taking any environment under managed services.
- Environment discovery, CMDB baseline and documentation reconstruction
- Backlog burn-down, incident/problem cleanup and monitoring coverage fixes
- SLA baselining, tooling integration and runbook build-out
Support & Maintenance — AMC-Backed
Run IT operations as a managed service — infrastructure, security, workplace or service-desk — with contractual SLAs, monthly reporting and quarterly reviews under a Jiva AMC.
- Business-hours or extended coverage — as separately contracted — across service desk, infrastructure, cloud, and security
- SLA-backed incident, request and problem management with monthly reporting
- Continuous improvement, tooling uplift and quarterly service reviews
Continue exploring
Related services
- Managed IT Services
Operate day-to-day IT with a single accountable team covering service desk, remote monitoring, patching, endpoint and asset administration, and Microsoft 365 tenant operations.
- Managed Service Desk & Support
Provide multi-channel L1, L2, and L3 support with self-service, VIP handling, on-site field engineers, and ITSM workflow administration.
- Managed Infrastructure & Cloud
Run servers, storage, virtualisation, network, and public and private cloud platforms with capacity, performance, patch, governance, and cost management.
- Managed Security (SOC / MDR)
Operate security monitoring, detection engineering, threat hunting, vulnerability management, and incident-response coordination against the customer's security stack.
- End-User Computing
Standardise, provision, secure, and refresh end-user devices, virtual desktops, and workplace applications alongside managed workplace operations.
- AMC & Support Contracts
Deliver multi-vendor annual maintenance, preventive maintenance, priority break-fix, parts logistics, and OEM escalation across servers, storage, network, and security appliances.
Standardise the digital workplace
Deliver a consistent, compliant workplace experience
Review the endpoint estate, UEM tenants, imaging workflows, Microsoft 365 or Google Workspace configuration, and current support metrics. Jiva Technologies can consult, design, implement, remediate, maintain, and manage a right-sized workplace and endpoints engagement.
