Video Intercom Systems
See who's there. Let them in — from anywhere.
Design, integration and support cover IP video intercom estates unified with access control, PBX / UC and mobile answer apps. One visitor experience is delivered across receptions, gates and multi-tenant buildings with auditable events.
"Every visitor identified. Every entry logged."
Interworks with existing PBX, UC and access-control estates.
Reception panels and mobile answer for unmanned entries.
Every call, answer and door release logged in the ACS.
Multi-vendor by design — devices, controllers, VMS, DSP and CMS are matched to the estate, compliance regime and operations model.
- 2N
- Aiphone
- Akuvox
- Fanvil
- Hikvision
- Comelit
- Commend
- TCS
- SIP / PBX
Scope in detail
- IP Video Door Stations
HD video door stations with wide-angle lenses, IR illumination, IP65 / IK vandal ratings and outdoor-graded enclosures for reception, gate and multi-tenant entries.
- Indoor Answer Panels
Wall and desk answer panels for reception, security control rooms and executive suites, with call routing, do-not-disturb and multi-station broadcast.
- Mobile Answer Apps
Cloud-relayed mobile answer to designated staff mobiles with two-way audio-video and remote door release for reception cover, small offices and unmanned entries.
- Multi-Tenant Buildings
Directory-based calling for high-rise apartments and commercial towers with tenant self-service portals, QR-based visitor calling and PIN entry.
- SIP / PBX Integration
Native SIP endpoints that interoperate with existing PBX and UC platforms including Cisco, Avaya, 3CX and Microsoft Teams — one directory, one dial plan.
- Access-Control Integration
Intercom calls, host approvals and door releases are logged in the ACS event stream so visitor entry becomes one auditable transaction across intercom and access.
- Emergency & Help Points
SOS help points for parking, campuses and public spaces with location-aware routing, IP67 protection and pre-recorded emergency prompts.
- Call Analytics & Reporting
Answer rates, hold times, missed-call alerts and hourly / site heatmaps with recording retention aligned to compliance requirements.
Where estates break down
- Visitors reach unmanned entry points
Visitors arrive to unmanned lobbies or gate points with no way to reach a host quickly or open the door without physical presence.
- Intercom estates are siloed from access
Visitor calls, door releases and rejections are not captured in the ACS event log, leaving no unified audit of who was granted entry.
- Multi-tenant buildings lack tenant control
Directories are out of date, tenant onboarding is manual and there is no self-service model for QR / OTP visitor passes.
- Legacy analogue intercoms cannot scale
Point-to-point wiring, proprietary handsets and no SIP interoperability prevent integration with UC, mobile answer and access-control workflows.
Engagement approach
Video intercom delivered as an identity-linked, SIP-native service that integrates with access control, UC and mobile answer for a consistent visitor journey.
- Assess
Entry inventory, tenant model review, existing PBX / UC integration audit, access-control interface review and mobile-answer coverage baseline.
- Design
Door and indoor station selection, SIP dial-plan integration, mobile-answer topology, tenant directory model and access-control event mapping.
- Deploy
Cabling, device installation, SIP and mobile-app onboarding, ACS integration, tenant enrolment and reception / control-room operator training.
- Operate & Improve
Firmware lifecycle, directory maintenance, mobile-answer performance reviews, call-analytics reporting and integration testing after PBX or ACS change.
Deliverables & artefacts
- Entry-point schedule and device selection
- SIP / PBX and mobile-answer integration design
- Multi-tenant directory and visitor QR / OTP flow
- ACS event and audit-log integration
- Concierge / control-room console layout
- Commissioning evidence and handover pack
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
Unreliable CCTV, access-control gaps, ELV / AV fault tickets or fire-safety systems drifting out of compliance? Jiva Technologies runs fixed-scope remediation sprints across surveillance, access, ELV and AV estates.
- CCTV, access-control, intrusion and intercom coverage-gap closure
- ELV, AV, public-address and digital-signage integration and cabling cleanup
- Fire-life-safety alignment and evidence pack for facility and compliance audits
Support & Maintenance — AMC-Backed
Keep surveillance and physical systems running after handover — device health, platform hygiene and vendor coordination under a Jiva AMC.
- L1 / L2 / L3 support for CCTV, access-control, ELV and AV platforms
- Preventive maintenance visits, firmware, sensor calibration and spares management
- Vendor coordination, licence renewal and periodic system-health reviews
Video Intercom Systems FAQs
Design, integration, compliance and lifecycle support for the physical-security estate.
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- Meeting Rooms & Video Conferencing
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- Networking & Connectivity
Structured cabling, PoE switching, network segmentation, and wireless engineered to carry surveillance, ELV, and AV traffic reliably across sites.
Modernise entry and visitor experience
Ready to modernise intercom, mobile answer and visitor logging?
Review entry points, tenant model, PBX / UC estate, access-control integration and mobile-answer coverage. Jiva Technologies can assess, design, supply, integrate, remediate, modernise and support an IP video intercom programme aligned to the approved operating model.