Managed Security (SOC / MDR)
Coordinated detection, response, and remediation — reported to the business.
Jiva Technologies operates security monitoring, detection engineering, threat hunting, vulnerability management, and incident-response coordination against the customer's security stack. Coverage is aligned to MITRE ATT&CK and reported on an agreed cadence.
SIEM, EDR/XDR, cloud, identity, and network telemetry.
Content aligned to MITRE ATT&CK techniques.
Detection, response, and vulnerability metrics.
What we deliver
Security Operations (SOC)
Alert triage, correlation, containment coordination, and escalation across the customer's SIEM, EDR/XDR, and cloud-security telemetry using documented runbooks.
Managed Detection & Response (MDR)
EDR and XDR-driven detection with coordinated response actions — host isolation, credential revocation, session termination, and forensic capture — executed under agreed authorisation.
SIEM Engineering & Content
Log-source onboarding, parsing, normalisation, MITRE ATT&CK-mapped detection content, tuning, and false-positive reduction on the customer's SIEM platform.
Vulnerability Management Operations
Authenticated scanning, prioritisation using risk and exploitability signals, patch validation coordination, and remediation reporting against agreed targets.
Threat Hunting & Intelligence
Hypothesis-driven hunts across available telemetry, indicator and technique sweeps, curated threat intelligence, and structured hunt reporting.
Incident Response Coordination
Pre-agreed runbooks, on-call responders, forensic imaging, breach coaching, and coordination with the customer's regulators and cyber-insurance stakeholders.
Why teams call us
- Alerts arrive without triage capacity
Security telemetry is collected across several tools, but analyst triage, correlation, and response actions are inconsistently owned.
- SIEM content is generic
Detection rules ship out of the box and are not tuned for the environment, generating noise and missing relevant techniques.
- Vulnerabilities move slowly through remediation
Scans identify findings but remediation is not tracked to closure against agreed priorities, and reporting is difficult to produce.
- Incident response depends on ad-hoc coordination
Roles, authorisation, and escalation for a real incident are unclear, and evidence handling has not been rehearsed.
Our approach
A structured security-operations lifecycle — assess, design, onboard, operate — integrated with the customer's SIEM, EDR/XDR, cloud, identity, and network telemetry.
- Assess
Review the security stack, telemetry coverage, existing detection content, vulnerability posture, incident-response arrangements, and reporting requirements.
- Design
Define the operating model, response authorisations, log-source onboarding plan, detection roadmap, vulnerability workflow, and IR runbooks.
- Onboard
Integrate telemetry, deploy detection content, complete tabletop exercises, and formally transfer service ownership at go-live.
- Operate & Improve
Run monitoring, response, and vulnerability workflows; publish detection, response, and remediation reports; and refine content against emerging techniques.
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
Inherited an environment with no documentation, drifting configurations, ticket backlogs, or SLAs no-one can measure? We run fixed-scope stabilisation sprints before taking any environment under managed services.
- Environment discovery, CMDB baseline and documentation reconstruction
- Backlog burn-down, incident/problem cleanup and monitoring coverage fixes
- SLA baselining, tooling integration and runbook build-out
Support & Maintenance — AMC-Backed
Run IT operations as a managed service — infrastructure, security, workplace or service-desk — with contractual SLAs, monthly reporting and quarterly reviews under a Jiva AMC.
- Business-hours or extended coverage — as separately contracted — across service desk, infrastructure, cloud, and security
- SLA-backed incident, request and problem management with monthly reporting
- Continuous improvement, tooling uplift and quarterly service reviews
Continue exploring
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Operate security with clear ownership
Move from raw alerts to a reported security operation
Review the current security stack, telemetry coverage, detection content, vulnerability posture, and incident-response arrangements. Jiva Technologies can consult, design, implement, remediate, maintain, and manage a right-sized Managed Security engagement.
