Managed Infrastructure & Cloud
Monitored. Right-sized. Governed — across on-premises and cloud.
Jiva Technologies operates servers, storage, virtualisation, network, and public and private cloud environments under a shared operating model. Capacity, performance, patching, governance, and cost management are coordinated with a single runbook library and reporting cadence.
On-premises, colocation, private cloud, and public cloud.
Microsoft Azure, Amazon Web Services (AWS), and Google Cloud.
Monitoring, patching, capacity, and cost reporting per environment.
What we deliver
NOC Operations
Monitoring, triage, and incident coordination across servers, storage, virtualisation, network, and cloud workloads with agreed response and escalation procedures.
Capacity & Performance Management
Baseline profiling, trend review, right-sizing recommendations, and headroom forecasting across on-premises and cloud environments.
Patch & Change Orchestration
Scheduled patch windows, staged rollouts, dependency-aware change control, and documented rollback runbooks across operating systems, hypervisors, firmware, and cloud control planes.
Cloud Operations & Governance
Landing-zone hygiene, identity baselines, tagging governance, budget guardrails, and drift detection across Microsoft Azure, Amazon Web Services (AWS), and Google Cloud.
FinOps & Cost Optimisation
Recurring spend reviews, commitment coverage, right-sizing, idle-resource cleanup, and anomaly review to keep cloud consumption aligned with business demand.
Platform Lifecycle Coordination
Hardware and platform end-of-life tracking, refresh planning, migration windows, and coordination with OEM and cloud partners.
Why teams call us
- Alerts without shared runbooks
Monitoring exists across several tools, but investigation, correlation, and escalation are not consistently owned or documented.
- Capacity decisions made reactively
Compute, storage, and cloud resources are extended when they saturate, without baseline data or forecasting to support the change.
- Patching lags across the estate
Operating-system, hypervisor, firmware, and cloud-control-plane patching runs on ad-hoc schedules with limited compliance evidence.
- Cloud cost is difficult to explain
Cloud invoices grow without linkage to workloads, environments, or business owners, and commitment coverage is incomplete.
Our approach
A structured platform-operations lifecycle — assess, design, onboard, operate — spanning on-premises, private cloud, and public cloud environments.
- Assess
Review current infrastructure and cloud environments, monitoring coverage, patch posture, capacity trends, and cost profile; document findings and priorities.
- Design
Define the target operating model, tooling, runbooks, patch and change calendars, cloud governance guardrails, and FinOps reporting cadence.
- Onboard
Deploy and integrate monitoring and management tooling, capture runbooks, complete shadow and reverse-shadow waves, and formally transfer service ownership.
- Operate & Optimise
Run monitoring, incident, and change workflows; publish capacity, patch, and cost reports; and maintain a continuous-improvement backlog.
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
Inherited an environment with no documentation, drifting configurations, ticket backlogs, or SLAs no-one can measure? We run fixed-scope stabilisation sprints before taking any environment under managed services.
- Environment discovery, CMDB baseline and documentation reconstruction
- Backlog burn-down, incident/problem cleanup and monitoring coverage fixes
- SLA baselining, tooling integration and runbook build-out
Support & Maintenance — AMC-Backed
Run IT operations as a managed service — infrastructure, security, workplace or service-desk — with contractual SLAs, monthly reporting and quarterly reviews under a Jiva AMC.
- Business-hours or extended coverage — as separately contracted — across service desk, infrastructure, cloud, and security
- SLA-backed incident, request and problem management with monthly reporting
- Continuous improvement, tooling uplift and quarterly service reviews
Continue exploring
Related services
- Managed IT Services
Operate day-to-day IT with a single accountable team covering service desk, remote monitoring, patching, endpoint and asset administration, and Microsoft 365 tenant operations.
- Managed Workplace & Endpoints
Administer end-user devices, unified endpoint management, application packaging, Microsoft 365 and Google Workspace, and workplace platforms across Windows, macOS, iOS, and Android.
- Managed Security (SOC / MDR)
Operate security monitoring, detection engineering, threat hunting, vulnerability management, and incident-response coordination against the customer's security stack.
- Managed Backup & DRaaS
Operate backup jobs, immutable and isolated repositories, DRaaS runbooks, scheduled recovery drills, and restore assurance across on-premises, cloud, and SaaS workloads.
- AMC & Support Contracts
Deliver multi-vendor annual maintenance, preventive maintenance, priority break-fix, parts logistics, and OEM escalation across servers, storage, network, and security appliances.
- IT Infrastructure & Cloud
Design, integrate, migrate, and modernise compute, storage, network, virtualisation, and hybrid or public cloud platforms before they enter managed operations.
Operate infrastructure and cloud as one
Run infrastructure and cloud under one operating model
Review current infrastructure and cloud environments, monitoring coverage, patch posture, capacity trends, and cost profile. Jiva Technologies can consult, design, implement, remediate, maintain, and manage a right-sized platform operations engagement.
