Remote Monitoring & Control
One console for every site. One playbook for every alert.
Jiva Technologies designs, integrates and supports remote-operations programmes covering multi-site NOC consoles, edge gateways with offline buffering, remote video verification, automated runbooks and zero-trust remote access. Alerts and evidence flow into enterprise ITSM and SOC tooling so distributed estates can be operated safely from a single audit-ready console.
Unified NOC view across power, environment, connectivity and process.
Local control loops with WAN failover and reconciliation on reconnect.
PAM-brokered, per-command control with signed audit trail.
What we deliver
Central NOC Dashboards
Multi-site, multi-tenant NOC views unifying power, environmental, connectivity and process telemetry from every site in a single operator console.
Mobile Alerts & Control
Push alerts, escalation and controlled command execution from operator mobile devices with full audit trail and no standing VPN into control networks.
Edge Gateways & Offline Buffering
Ruggedised edge gateways cache telemetry during WAN outages and reconcile on reconnect so timelines and event history remain continuous.
Remote Video Verification
Camera streams presented alongside sensor telemetry so alerts can be verified visually before dispatching field technicians.
Automated Workflows & Runbooks
Alert-triggered playbooks restart pumps, close valves, cycle circuits or open ITSM tickets automatically per site policy, with human approval on higher-risk actions.
Multi-Site Rollout & Onboarding
Standardised onboarding kits with gateways, sensor sets and site templates so multi-site programmes go live on a repeatable playbook rather than bespoke work per location.
Availability & Response Reporting
Per-site availability, mean-time-to-detect and mean-time-to-resolve reporting to support internal governance and customer-facing operational reviews.
Zero-Trust Remote Access
Per-user, per-device and per-command access control with signed audit logs, brokered through PAM tooling, so control networks are not exposed to the public internet.
Why teams call us
- Fragmented consoles per site or vendor
Each site or OEM ships its own portal, causing operators to switch tools and re-learn context every shift, and delaying triage of cross-site incidents.
- Telemetry gaps during connectivity outages
WAN outages create silent windows in the timeline because gateways do not buffer, reconcile or run critical control loops locally.
- Truck rolls for alerts that could be verified remotely
Field technicians are dispatched to alarms that could have been triaged with video, mobile control or automated runbooks, inflating cost and response time.
- Standing remote access into control networks
Vendor and internal remote access uses persistent VPN tunnels or shared credentials, without per-command authorisation, session recording or dual approval.
Our approach
Deliver remote operations from console design and edge architecture through runbook enablement, ITSM and SOC integration, and ongoing performance review.
- Assess
Inventory sites, controllers, sensors, connectivity, existing remote-access practice, alarm-handling procedures and integration points with ITSM and the SOC.
- Design
Architect the NOC console, edge gateway pattern, runbook catalogue, video verification, mobile workflows and zero-trust remote-access model on PAM.
- Integrate
Deploy gateways, sensors and consoles; publish runbooks and dashboards; integrate ITSM and SOC ticketing; and enable operators, dispatch and field teams.
- Operate & Improve
Monitor availability, review incident evidence, refine runbooks and thresholds, and extend the model to additional sites and asset classes over time.
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
Offline sensors, unreliable gateways, broken protocol integrations, duplicate or missing telemetry, dashboard drift, expired certificates, alarm floods, or an IoT / OT pilot that never scaled? Jiva Technologies runs fixed-scope remediation sprints across the device, network, platform and integration layers.
- Sensor, meter and gateway health audit, firmware baselining and connectivity fixes
- Protocol integration cleanup (BACnet, Modbus, OPC UA, MQTT, LoRaWAN, LTE-M)
- Data-model, KPI, dashboard and alarm rationalisation with tag / battery lifecycle fixes
Support & Maintenance — AMC-Backed
Keep IoT, OT and smart-building estates running after handover — device health, platform hygiene, certificate and firmware lifecycle and vendor coordination under a Jiva AMC.
- L1 / L2 / L3 technical support for leading IoT, edge, BMS, SCADA and analytics platforms
- Preventive maintenance, sensor calibration, firmware, configuration backup and licence renewal
- Vendor escalation, periodic service reviews and documentation refresh
Continue exploring
Related services
- OT & IoT Cybersecurity
Deploy passive OT visibility, Purdue-model segmentation, per-device identity, secure remote access, and SOC integration aligned to IEC 62443 and NIS2.
- IoT Platform Integration
Integrate cloud IoT platforms with edge gateways, protocol translation, digital twins, device identity, OTA firmware, and analytics backends.
- Operational Telemetry Dashboards
Model KPIs and OEE, build real-time operator and executive dashboards, and integrate telemetry into enterprise BI and data-warehouse platforms.
- Predictive Maintenance
Instrument critical assets with vibration, thermal, and fluid analytics; ML-driven remaining-useful-life; and CMMS / EAM integration.
- Smart Building Automation
Overlay existing BMS estates with unified HVAC, lighting, blinds, occupancy sensing, IAQ, and tenant experience automation on open protocols.
- Asset & People Tracking
Deploy RTLS, RFID, GPS, and workforce-safety wearables for audit-grade location of equipment, inventory, vehicles, and personnel across sites.
Consolidate multi-site operations
Run distributed sites from a single audit-ready console
Review site estate, controllers, connectivity, remote-access practice, alarm-handling procedures, ITSM and SOC integration points and operator workflows. Jiva Technologies can assess, design, implement, integrate, remediate and support a phased remote monitoring and control programme.
