Collaboration Platforms
Govern, migrate and optimise collaboration platforms around identity, information and adoption.
Enterprise collaboration services across Microsoft 365, Google Workspace, Microsoft Teams and Slack Enterprise Grid — tenant design, identity integration, migration, governance, AI readiness and adoption. A single lifecycle model that turns collaboration platforms into a secure, productive digital workplace.
Governed collaboration platforms — ready for AI, ready for the business.
Microsoft 365 and Google Workspace, including hybrid tenants.
Purview, Vault, sensitivity labels and external-sharing controls.
Permission remediation, labelling and adoption planning.
Multi-vendor by design — platforms are matched to workforce persona, security posture, integration surface and operating model.
- Microsoft 365
- Google Workspace
- Microsoft Teams
- Slack Enterprise Grid
- Microsoft Purview · Google Vault
- Copilot · Gemini
- Power Platform · AppSheet
Scope in detail
- Microsoft 365
Tenant architecture, licensing optimisation, Exchange Online, SharePoint, OneDrive and Microsoft Teams — a governed productivity platform aligned with identity, security and compliance standards.
- Google Workspace
Google Workspace tenant design, Gmail, Drive, Docs, Meet and Chat — organisational-unit strategy, shared-drive governance, Vault retention and context-aware access.
- Microsoft Teams
Enterprise Teams design covering channels, apps, meetings, external access and voice integration — configured for scalable collaboration and lifecycle-managed governance.
- Slack Enterprise Grid
Slack Enterprise Grid deployment, workspace design, channel taxonomy, DLP, eDiscovery, Slack Connect governance and integration guardrails for regulated environments.
- Identity Integration & SSO
Federation of Microsoft Entra ID and Google Cloud Identity with collaboration platforms — SSO, MFA, Conditional Access and Zero Trust access policies across the productivity stack.
- Tenant Migration & Consolidation
Mail, files, sites and identity migrations across Microsoft 365, Google Workspace, on-premises Exchange and legacy platforms — with coexistence, cutover planning and user communications.
- SharePoint & Content Services
SharePoint information architecture, intranet design, document lifecycle, records management and integration with Microsoft Purview — content that is discoverable, governed and secure.
- Governance, DLP & Compliance
Sensitivity labels, DLP policies, retention, eDiscovery and external-sharing controls through Microsoft Purview and Google Vault — aligned with regulatory obligations.
- AI Readiness — Copilot & Gemini
Data-readiness assessments, permission remediation, sensitivity labelling and adoption planning for Microsoft 365 Copilot and Gemini for Google Workspace.
- Power Platform & Workflow Automation
Low-code workflow automation with Power Platform, Power Automate and Google AppSheet — governed citizen development, integration with line-of-business systems and process modernisation.
- Adoption & Change Management
Persona-based enablement, champion networks, usage analytics through Viva Insights and Work Insights, and license-to-usage optimisation — turning licences into everyday productivity.
Where workplace programmes break down
- Collaboration governance is inconsistent
Microsoft 365, Google Workspace and messaging platforms run in parallel with inconsistent DLP, retention and external-sharing controls.
- Over-shared tenants block AI enablement
SharePoint and Drive permissions were never remediated — Copilot and Gemini surface data users were never meant to see.
- Tenant sprawl from mergers and legacy migrations
Multiple tenants, subsidiaries and acquired estates coexist without a consolidation plan or identity federation.
- Licences bought, features unused
E5 and Workspace Enterprise entitlements are paid for annually but adoption of security, compliance and AI features stalls at IT boundaries.
Engagement approach
A structured collaboration lifecycle covering tenant design, migration, governance, AI readiness and adoption across Microsoft 365, Google Workspace, Teams and Slack.
- Assess
Baseline tenants, licences, identity, DLP posture, sharing exposure and adoption maturity by persona and business unit.
- Design
Define target tenant architecture, identity federation, governance model, Copilot and Gemini readiness plan and adoption programme.
- Migrate & Integrate
Execute mail, file and identity migrations, tenant consolidation, DLP and sensitivity-label rollout and SSO integration.
- Adopt & Operate
Run persona-based enablement, champion networks, quarterly usage-analytics reviews and licence-to-usage optimisation.
Deliverables & artefacts
- Tenant architecture for Microsoft 365 / Workspace
- Sensitivity labels, DLP and retention policy
- Copilot / Gemini data-readiness assessment
- Migration plan and coexistence design
- Adoption programme with personas and champions
- Governance operating model and change board
Fix What's Broken — Remediation Sprints
Call-quality complaints, meeting-room reliability issues, contact-centre routing gaps or a stalled Teams/Zoom/Webex rollout? We run fixed-scope UC & collaboration remediation sprints against a defined outcome.
- Voice quality (QoS/MOS), SBC and SIP-trunk configuration cleanup
- Meeting-room / MTR / Zoom Room fleet health, AV integration and BYOD fixes
- Contact-centre routing, IVR, CRM integration and reporting remediation
Support & Maintenance — AMC-Backed
Keep telephony, meetings and contact-centre platforms healthy after go-live — moves-adds-changes, firmware and vendor-TAC escalation under a Jiva AMC with contractual SLAs.
- L1/L2/L3 support for leading UC, meeting-room and contact-centre platforms
- MAC (moves, adds, changes), firmware, licence and endpoint lifecycle care
- Vendor-TAC escalation, carrier coordination and quarterly platform reviews
Collaboration Platforms FAQs
Assessment, design, implementation, integration and lifecycle support across calling, meetings, collaboration, endpoints and identity.
Modernise the productivity platform
Ready to modernise your collaboration platform?
Engage Jiva for a discovery workshop. Jiva assesses the Microsoft 365 or Google Workspace tenant, evaluate governance and AI readiness, and deliver a phased plan across design, migration, security and adoption.