Systems Integration & iPaaS
Connect the estate. Govern the contracts. Ship without spaghetti.
APIs, events, iPaaS, EDI and data pipelines across ERP, CRM, legacy and B2B — with observability, versioning and governance that keep the integration estate healthy long after go-live.
- FocusGoverned Contract-First Interfaces
- OutcomeObservable Integration Estate
- ImpactAuditable Data & Identity Flows
Integration patterns chosen for the estate, not the tool of the month
Integration platforms are selected against data volume, latency, coupling, observability and operational skills. Every interface ships with contract, schema, error taxonomy, runbook and monitoring baseline so internal teams can operate the estate without heroics.
- Discover
Review the environment, business requirements, constraints, stakeholders and existing documentation.
- Define
Confirm scope, responsibilities, assumptions, dependencies, risks, deliverables and acceptance criteria.
- Deliver
Execute the agreed advisory, design, implementation, remediation, maintenance, managed-support or supply activities.
- Handover
Confirm outcomes, provide documentation, transfer knowledge and agree on operational next steps.
Service portfolio
8 servicesAPI & Event Integration
REST, GraphQL, gRPC, Kafka, EventBridge and Service Bus — contract-first design, versioning and lifecycle governance across the integration estate.
- REST
- GraphQL
- Kafka
iPaaS & Middleware
MuleSoft, Boomi, Workato, Azure Integration Services and AWS AppFlow — the right integration platform picked for the existing estate, not the loudest sales cycle.
- MuleSoft
- Boomi
- Workato
ERP & CRM Integration
SAP S/4HANA, Oracle, Microsoft Dynamics 365, Salesforce, HubSpot and enterprise ITSM — clean integration patterns that survive upgrades and reorganisations.
- SAP
- Salesforce
- Dynamics
Legacy & Mainframe Bridging
Modern APIs in front of AS/400, mainframe and legacy monoliths — expose safely without a big-bang rewrite.
- Mainframe
- AS/400
- Adapters
B2B & EDI
EDI, AS2, SFTP and modern B2B API partnerships — trading-partner onboarding, monitoring and SLA enforcement built to scale.
- EDI
- AS2
- Partners
Data Integration & Streaming
Batch, CDC and streaming pipelines — Snowflake, Databricks, BigQuery, Fabric and Kafka wired to source systems with observability and lineage.
- CDC
- Streaming
- Lineage
Identity Federation
SAML, OIDC and SCIM federation across cloud, SaaS and legacy identity stores — one SSO experience, provisioning governed by policy.
- SAML
- OIDC
- SCIM
Integration Observability
Message-level tracing, dead-letter monitoring and SLA dashboards — no silent integration failures found by finance three days later.
- Tracing
- DLQ
- SLA
Every engagement leaves evidence
- Integration architecture and pattern catalogue
- iPaaS or middleware platform recommendation
- Interface contracts and schemas
- Observability and DLQ design
- Security and secrets model
- Runbooks and error taxonomy
- Migration and coexistence plan
- Steady-state handover pack
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
A stalled project, a failed go-live, or an inherited design that isn't delivering the outcome? We run fixed-scope rescue and remediation engagements — defined scope, defined outcome, no open-ended hours.
- Architecture, design and delivery-plan review with corrective actions
- Integration, data and process remediation with test evidence
- Cutover, hypercare and knowledge-transfer for a clean handover
Support & Maintenance — AMC-Backed
Beyond go-live, retain us on tap — architecture guidance, enhancement backlog and lifecycle governance under a Jiva professional-services AMC.
- Retainer-based architecture, design authority and technical governance
- Enhancement backlog delivery with prioritisation and quarterly roadmaps
- Vendor coordination, upgrade planning and lifecycle refresh advisory
Systems Integration & iPaaS FAQs
Engagement, scope, deliverables and handover for this professional-services motion.
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Related services
- Design
Detailed low-level design of integration platforms and interfaces.
- IT Implementation and Deployment
Wave-based delivery of integration platforms into production.
- Architecture
Integration and data architecture anchored in the target state.
- Enterprise Applications
ERP, CRM, HCM and ITSM programmes that consume the integration fabric.
Make integrations a strength, not a backlog
Inventory the integration estate, prioritise pain points and propose a governed integration operating model — with observability from the first release, not the third.