AMC & Multi-Vendor Support
One contract. Every serial. Every OEM.
OEM-backed AMC, multi-vendor hardware support, spares logistics, firmware lifecycle and EOSL tracking — one accountable team across the physical estate, one SLA the executive team can defend.
- FocusConsolidated Multi-Vendor Coverage
- OutcomeEvidenced SLA Attainment
- ImpactGoverned Patch & EOSL Calendar
Coverage tuned to workload criticality, not a flat rate card
Onboarding audits every serial, cross-checks OEM entitlement portals and consolidates disparate contracts. Coverage tiers are matched to workload criticality per site and per asset class, with SLA attainment and service credits evidenced in monthly reporting.
- Discover
Review the environment, business requirements, constraints, stakeholders and existing documentation.
- Define
Confirm scope, responsibilities, assumptions, dependencies, risks, deliverables and acceptance criteria.
- Deliver
Execute the agreed advisory, design, implementation, remediation, maintenance, managed-support or supply activities.
- Handover
Confirm outcomes, provide documentation, transfer knowledge and agree on operational next steps.
Service portfolio
8 servicesOEM-Backed AMC
Annual maintenance contracts backed by Tier-1 OEM support — Cisco, Juniper, Aruba, Fortinet, Palo Alto Networks, Check Point, Dell PowerStore and Pure Storage — with parts SLAs that meet contract.
- Tier-1 OEM
- Parts SLA
- Network · Storage
Extended-Hours, NBD & Flexible Coverage
Coverage windows matched to workload criticality — extended-hours 4hr response, NBD, business-hours or hybrid — priced per site and per asset class, not one-size-fits-all.
- Extended Hours
- NBD
- Site-Tiered
On-Site Spares & Cold Kit
Curated spares held at critical sites — the right SKUs for the generation of gear on site, replenished automatically after every draw-down.
- Cold Kit
- Draw-Down
- Critical Sites
Firmware & Patch Management
Managed firmware lifecycle — CVE tracking, tested rollouts and scheduled maintenance windows across network, compute and storage estates.
- CVE Tracking
- Windows
- Rollout
Renewal & EOSL Management
Proactive renewal tracking, end-of-support-life alerting and refresh planning — no surprise gaps in support coverage.
- Renewal
- EOSL
- Refresh Runway
Multi-Vendor Support Desk
Single point of contact across a mixed-vendor estate — ticket triage, RMA management and vendor escalation on the customer's behalf.
- Single Desk
- RMA
- Escalation
Contract & Asset Reporting
Live view of every serial, contract, coverage window and warranty status — plus quarterly executive reporting on incidents, MTTR and spend.
- Asset Register
- MTTR
- QBR
Compliance & Audit Support
Support-contract evidence packs for internal audit, insurers and regulators — proof of coverage on demand, not a scavenger hunt.
- Audit Pack
- Insurer
- Regulator
Every engagement leaves evidence
- Entitlement and coverage audit
- Consolidated AMC contract
- Site-tiered SLA schedule
- Spares pre-position plan
- Patch and firmware calendar
- EOSL and refresh runway
- Quarterly business review pack
- Audit and insurer evidence pack
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
A stalled project, a failed go-live, or an inherited design that isn't delivering the outcome? We run fixed-scope rescue and remediation engagements — defined scope, defined outcome, no open-ended hours.
- Architecture, design and delivery-plan review with corrective actions
- Integration, data and process remediation with test evidence
- Cutover, hypercare and knowledge-transfer for a clean handover
Support & Maintenance — AMC-Backed
Beyond go-live, retain us on tap — architecture guidance, enhancement backlog and lifecycle governance under a Jiva professional-services AMC.
- Retainer-based architecture, design authority and technical governance
- Enhancement backlog delivery with prioritisation and quarterly roadmaps
- Vendor coordination, upgrade planning and lifecycle refresh advisory
AMC & Multi-Vendor Support FAQs
Engagement, scope, deliverables and handover for this professional-services motion.
Continue exploring
Related services
Consolidate support and close coverage gaps
Audit current support contracts, benchmark coverage and receive a proposed consolidated AMC with the SLA and price the estate actually needs — nothing hidden in a footnote.