AMC & Multi-Vendor Support
One contract. Every serial. Every OEM.
OEM-backed AMC, multi-vendor hardware support, spares logistics, firmware lifecycle and EOSL tracking — one accountable team across the physical estate.
What we deliver
OEM-Backed AMC
Annual maintenance contracts backed by Tier-1 OEM support — Cisco, Juniper, Aruba, Fortinet, Palo Alto Networks, Check Point, Dell PowerStore, and Pure Storage and more — with parts SLAs that actually meet contract.
24×7, NBD & Flexible Coverage
Coverage windows matched to workload criticality — 24×7×4hr, NBD, business-hours or hybrid — priced per site and per asset class, not one-size-fits-all.
On-Site Spares & Cold Kit
Curated spares held at critical sites — the right SKUs for your generation of gear, replenished automatically after every draw-down.
Firmware & Patch Management
Managed firmware lifecycle — CVE tracking, tested rollouts and scheduled maintenance windows across network, compute and storage estates.
Renewal & EOSL Management
Proactive renewal tracking, end-of-support-life alerting and refresh planning — no surprise gaps in support coverage.
Multi-Vendor Support Desk
Single point of contact across a mixed-vendor estate — ticket triage, RMA management and vendor escalation on your behalf.
Contract & Asset Reporting
Live view of every serial, contract, coverage window and warranty status — plus quarterly executive reporting on incidents, MTTR and spend.
Compliance & Audit Support
Support-contract evidence packs for internal audit, insurers and regulators — proof of coverage on demand, not scavenger hunt.
End-to-End IT Integration and Support
From assessment and solution design through implementation, remediation, ongoing support, and lifecycle optimization.
Fix What's Broken — Remediation Sprints
A stalled project, a failed go-live, or an inherited design that isn't delivering the outcome? We run fixed-scope rescue and remediation engagements — defined scope, defined outcome, no open-ended hours.
- Architecture, design and delivery-plan review with corrective actions
- Integration, data and process remediation with test evidence
- Cutover, hypercare and knowledge-transfer for a clean handover
Support & Maintenance — AMC-Backed
Beyond go-live, retain us on tap — architecture guidance, enhancement backlog and lifecycle governance under a Jiva professional-services AMC.
- Retainer-based architecture, design authority and technical governance
- Enhancement backlog delivery with prioritisation and quarterly roadmaps
- Vendor coordination, upgrade planning and lifecycle refresh advisory
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Related services
Ready to consolidate support and close coverage gaps?
Book a discovery call. We'll audit your current support contracts, benchmark coverage and propose a consolidated AMC with the SLA and price you actually need.
